Refund policy

 

Consumers have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which the consumer, or a third party designated by the consumer who is not the carrier, takes possession of the goods.

The customer bears the cost of returning purchased items.

Please use the return form to make the process easier.

To exercise the right of withdrawal, the consumer must inform the trader
(Fabian Skoko, skokosuits, Liesel-Bach-Str. 56, 71034 Böblingen, Germany, email: skoko@fabianskoko.de)
of the decision to withdraw by means of a clear statement (for example by email or post).

To meet the withdrawal deadline, it is sufficient for the communication concerning the exercise of the right of withdrawal to be sent before the withdrawal period has expired.

 

CONSEQUENCES OF WITHDRAWAL

If this contract is withdrawn from, the trader must reimburse all payments received from the consumer, including delivery costs (with the exception of additional costs resulting from the consumer choosing a type of delivery other than the least expensive standard delivery offered by the trader), without undue delay and no later than fourteen days after the trader is informed of the decision to withdraw.

The reimbursement will be made using the same means of payment used by the consumer for the original transaction, unless expressly agreed otherwise. In no event will the consumer be charged any fees as a result of the reimbursement.

The trader may withhold reimbursement until the goods have been received back or until the consumer has supplied evidence of having sent the goods back, whichever is earlier.

 

RETURN OF GOODS

The consumer must send back or hand over the goods without undue delay and in any event no later than fourteen days from the day on which the consumer informs the trader of the withdrawal from this contract.

The deadline is met if the goods are sent before the fourteen-day period has expired.

The consumer bears the direct cost of returning the goods.

 

CONDITION OF THE GOODS

The consumer is only liable for any diminished value of the goods resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning.