Privacy policy

Last updated: October 3, 2026

SKOKO operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, as a customer, with a tailored shopping experience (the “Services”). SKOKO is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose personal information when you visit or use the website, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy prevails with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described here.

What personal information do we collect or process?

When we use the term “personal information”, we mean information that identifies you or another person, or that can reasonably be linked to you. Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably identify or be linked to you. Depending on how you interact with the Services, where you live and what applicable law permits or requires, we may collect or process the following categories of personal information, including inferences drawn from this information:

• Contact details, including your name, postal address, billing address, shipping address, telephone number and email address.
• Financial information, including credit and debit card details, financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
• Account information, including username, password, security questions, configurations and settings.
• Transaction information, including items you view, add to your cart or wishlist, purchase, return, exchange or cancel, as well as information about previous transactions.
• Communications with us, including information you provide when you communicate with us, for example when submitting a customer support enquiry.
• Device information, including information about your device, browser or network connection, IP address and other unique identifiers.
• Usage information, including information about your interaction with the Services, such as how and when you use or browse them.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you. For example, when you create an account, access or use the Services, communicate with us or otherwise provide personal information to us.
• Automatically through the Services. For example, from your device or when you use our products or Services, visit our website, or through cookies and similar technologies.
• From our service providers. For example, when we engage service providers to enable certain technologies and they collect or process personal information on our behalf.
• From our partners and other third parties.

How do we use your personal information?

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

• Providing, personalising and improving the Services. We use your personal information to provide the Services to you. This includes fulfilling our contract with you, processing payments, fulfilling orders, remembering your preferences and items you are interested in, sending notifications relating to your account, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges, enabling reviews and creating a more tailored shopping experience, for example by recommending products based on your purchases. This may also include using personal information to further personalise and improve the Services.
• Marketing and advertising. We use personal information for marketing and advertising purposes, for example to send marketing and promotional communications by email, SMS or post and to show you online advertising for products or Services on our website or other websites, including based on items you previously purchased or added to your cart and other activity relating to the Services.
• Security and fraud prevention. We use personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding potentially fraudulent, illegal, unsafe or malicious activity, protect public safety and maintain the security of our Services. If you choose to use the Services and register an account, you are responsible for safeguarding your account credentials. We strongly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with you. We use personal information to provide customer support and effective Services, respond to your enquiries in a timely manner and maintain our business relationship with you.
• Legal reasons. We use personal information to comply with applicable law or respond to lawful process, including requests from law-enforcement or regulatory authorities; to investigate or participate in civil investigations, potential or actual litigation or other adversarial proceedings; and to investigate potential violations of, or enforce, our terms and policies.

How do we disclose personal information?

In certain circumstances, we may disclose personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
• With business and marketing partners that provide marketing services and show advertising to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activities across different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to direct us not to share information about you for targeted advertising and marketing based on your online activities across different merchants and websites.
• When you ask us to, or otherwise consent to, disclosure of certain information to third parties, for example in order to deliver products to you or when you use social-media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or insolvency; to comply with applicable legal obligations, including responding to subpoenas, search warrants and similar requests; to enforce applicable terms of service or policies; and to protect or defend the Services, our rights and the rights of our users or others.

Our relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit through the Services is shared with Shopify and with third parties that may be located in countries other than your country of residence in order to provide and improve the Services for you. In addition, to help protect, grow and improve our business, we use certain enhanced Shopify features that incorporate data and information from your interactions with our store, other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights in relation to Shopify’s use of your personal information for these purposes. For more information about how Shopify uses personal information and the rights available to you, please see the Shopify Consumer Privacy Policy. Depending on where you live, you may also exercise certain rights relating to personal information through the Shopify Privacy Portal.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of information found on them. Information you provide in public or semi-public areas, including information shared on third-party social-networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by a third party. Our inclusion of such links does not imply endorsement of the content of those platforms or their owners or operators unless expressly stated within the Services.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal information from children who are below the age of majority in your country. If you are the parent or guardian of a child who has provided personal information to us, you may contact us using the details below to request deletion of that information. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age, as those terms are defined under applicable law.

Security and retention of your information

Please note that no security measures are perfect or impenetrable, and we therefore cannot guarantee “perfect security”. In addition, information you send to us may be at risk while in transit. We recommend that you do not use insecure channels to send sensitive or confidential information to us.

How long we retain personal information depends on a number of factors, including whether we need it to maintain your account, provide Services to you, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline a request where permitted by law.

• Right of access. You may have the right to request access to the personal information we hold about you.
• Right to deletion. You may have the right to request deletion of personal information we hold about you.
• Right to correction. You may have the right to request correction of inaccurate personal information we hold about you.
• Right to data portability. You may have the right to receive a copy of personal information we hold about you and, in certain circumstances and subject to certain exceptions, request that we transfer it to a third party.
• Managing communication preferences. We may send promotional emails to you. You can opt out of receiving these emails at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, for example about your account or orders you have placed.

You can exercise these rights where indicated within the Services or by contacting us using the details below. For more information about how Shopify uses personal information and the rights available to you, including rights relating to data processed by Shopify, please visit https://privacy.shopify.com/en.

You will not be disadvantaged for exercising these rights. Where permitted or required by applicable law, we may need to verify your identity before processing a request. In accordance with applicable law, you may designate an authorised agent to make requests on your behalf. Before accepting a request from an agent, we may require proof that you have authorised the agent to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request within the time required by applicable law.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the details below or to lodge a complaint with the competent data-protection authority. For the European Economic Area, a list of the relevant data-protection authorities is available here.

International transfers

Please note that we may transfer, store and process personal information outside the country in which you live.

Where we transfer personal information outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the transfer is to a country recognised as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date accordingly and provide any notice required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any rights available to you, please contact us by telephone at +49 17 684405441, by email at skoko@fabianskoko.de or by post at SKOKO, Liesel-Bach-Straße 56, 71034 Böblingen, Germany. For the purposes of applicable data-protection laws, we are the data controller of your personal information.