RETURNS & EXCHANGES
Can I return my order?

Yes. Returns are possible within the statutory withdrawal period.
How long do I have to return an order?

You have 14 days from receipt of the goods to return your order.
Can I exchange an item?

We currently do not offer direct exchanges. You can return the item and place a new order afterwards.
What condition must returned items be in?

Ties must be returned unworn, undamaged and in their original packaging.
How do I make a return?

Please contact us briefly before returning your order. Return shipping costs are borne by the customer.

PAYMENT
Which payment methods do you offer?

We accept PayPal as well as the other payment methods displayed to you at checkout.
Is payment secure?

Yes. All payments are processed via encrypted connections.
When will I be charged?

Payment is charged immediately after the order is completed.

PRODUCT & QUALITY
What defines a SKOKO tie?

SKOKO stands for fine silk ties, precise workmanship and timeless design, with a focus on classic menswear that brings together style, quality and longevity.
What are the ties made from?

Our ties are made from fine silk, chosen for its refined appearance, soft hand and elegant drape.
How should I style a tie?

For a classic look, coordinate the tie with your shirt and jacket. Subtle patterns are particularly versatile and work naturally across a wide range of combinations.
Where are the ties made?

Our ties are made in Italy. We choose our manufacturing partners carefully to ensure consistently high quality and fair production conditions.

CARE
How should I clean a tie?

We recommend professional cleaning only when necessary to preserve the quality of the silk over time.
Can I iron a tie?

Light creases are best eased out with steam. Avoid direct ironing, as it may damage the silk.
How should I care for a tie after wearing it?

After wearing, untie the tie and roll it loosely. Avoid wearing it on consecutive days so the fabric has time to recover.

CUSTOMER SERVICE
How can I contact you?

You can reach us at any time by email at skoko@fabianskoko.de. We usually reply within 24 hours.
Will sold-out products return?

Sold-out limited-edition pieces do not return. Sign up for the newsletter to hear about future SKOKO releases.
Can I change or cancel my order after placing it?

Changes or cancellations are only possible before the order has been shipped. Please contact us as soon as possible.
Can I send an order as a gift directly to another address?

Yes. You can enter a different delivery address at checkout.